Here are details of some problems that may be encountered and how to resolve them. If you can't find your problem here, send us a message via the contact form explaining what is happening and we can have a look at the problem.
Some of the issues may be due to HMRC's gateway and API. You can check HMRC's MTD VAT API status page (opens a new tab/window) for further information.
Typically this is boxes 6-9. HMRC do not accept the returns if these boxes are not in whole pounds. If pennies are included or a decimal point, HMRC reject the return. To minimse the chance of this happening, we round the boxes to the nearest whole pound. Check your formatted
An error code has been returned by HMRC.
This IS NOT an error with this system, it is an error from the Government Gateway account.
It may not even be an error - it may be that we have asked for something we aren't allowed to ask for. Hopefully the error message will make it all clear (Hah!!!)
The error we got from the government gateway is shown below :
If you think this is a bit much, you can always look for other software that's more suitable (You will have to go through the same process of telling HMRC all the information etc. so won't really save yourself any problems).
Replace 'XYZ' with various API names e.g. 'organisations/vat'. This is an error beyond our control. It typically means that HMRC are having problems and have taken part of their system offline. All you can do is log out and try again later. If we are aware of the issue we will issue an alert on the home page and in the news pages. When it is cleared we will remoove the alert. A typical error page :-
An error code has been returned by HMRC.
This IS NOT an error with this system, it is an error from the Government Gateway account.
It may not even be an error - it may be that we have asked for something we aren't allowed to ask for. Hopefully the error message will make it all clear (Hah!!!)
The error we got from the government gateway is shown below :
The following is what is returned when you have supplied an invalid amount on one of your fields, e.g. you have supplied pence for one of boxes 6-9 :
The error we got from the government gateway is shown below :